![]() Ready to provide your employees quick access to your resources? Instead of an Administrator managing who has access to articles, the end-user controls what goes into their personal folder. They can pull up their personal Bookmarks folder while they are working and access these articles in just a couple of clicks. These are articles are placed in a personal folder that they want to have quick-and-easy access to.īy doing this, employees can limit the articles to resources that apply specifically to their roles. With Bookmarks, the end-user marks specific articles that they use on a regular basis. Then, when they need access to articles in a different User Group, the end-user can temporarily remove Search Context to search the whole knowledge base. ![]() When an end-user uses Search Context to opt-in to a specific User Group, then the words they type into the search bar only scan the manuals and articles listed under that user group. With Search Context, you can apply filters according to user groups. These User Groups can be organized for pre-defined roles in your company. If you don’t want to restrict viewing permissions, you can use Search Context and User Groups. What happens if your employees need access to all of your content, but only regularly use 25% of your content? □️ Watch Related: 3 Tips for Piloting ScreenSteps in Your Business 2. Viewing permissions are managed by an Administrator in ScreenSteps. When you limit the number of articles your employees see to only the resources that apply to their position, they don’t need to weed through as many results to find the article that will give them the answer they were searching for. And when those reps do a keyword search, none of the other articles in the knowledge base appear in the search results. When they browse the table of contents, none of the articles appear making it easier to navigate to the content they want. If there are articles that do not pertain to certain departments/employees, you can restrict viewing permissions in ScreenSteps.įor example, a call center rep handling calls for the Southeast Region can be restricted to viewing only those knowledge base articles that apply to the Southeast Region. ![]() Let your employees see ONLY the information they need to see. Here are three of those tools and how they work. Luckily, ScreenSteps has multiple ways to manage permissions that help organize your resources so that it doesn’t overwhelm your end-users. ![]() It’s easy for a collection of that size to get messy quickly. So, how do you prevent people from seeing what they shouldn’t see? How do you help employees find what they need in just a few clicks?Īt ScreenSteps, I’ve worked with customers who have over 3,000 articles. Neither of those experiences is good for business. And if you don’t manage it well, your employees will get frustrated and no longer want to reference your knowledge base.Įither they can’t find what they need in just a few clicks OR they start reading guides that aren’t meant for their eyes. That’s what can happen when you put information for multiple departments and teams into one knowledge base - it gets crowded. (After all, that’s the reason for a knowledge base.)īut then the problem comes when your employees search for the guides they need and they start seeing guides that don’t pertain to them. Each of those departments has content they need to store in your knowledge base. Across your company, you have several departments.
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